Simple Answer: To achieve a more professional and consistent first impression of your business for a lower cost than it would cost you to provide call handling in-house.

Missing business

If a business is missing phone calls, this is the first big reason companies use a call handling service. There are few things that can create a worse first impression than an unanswered phone during a regular workday. Of course, it’s much more expensive nowadays to have someone always available to ‘man the phones’ than it ever has been. A call handling service can often be more cost-effective, more professional and more flexible in its service delivery compared to the cost of the business providing all of those things in-house. Just remember, most businesses will say that they never miss any calls, and most are wrong. Why not try it for yourself? Most modern phone systems can report on missed calls, and many business owners are surprised when they find out what they could have been missing out on.

First Impression

When a customer interacts with a business for the first time, often on their website, the visitor is constantly developing a first impression of the business. If the business has a professional-looking, engaging website they may decide to move to the next stage which is “contact.” This will either be via a contact form or sometimes a potential client may want to call the business for a range of different reasons. So the first thing they do is look for a phone number. If there is no phone number, that can be a very negative impression indeed. If there is a mobile number, that gives the impression of a very small company, whereas if there is a local 01 or 03 or 08 telephone number listed, this automatically raises the level in terms of a positive impression and makes them more likely to call the business.

Quality of first interaction

The next stage is how the phone is answered. In our modern world, multi-tasking is a daily requirement, and sometimes it's difficult to stop what you are doing and answer the phone professionally and engage positively with a caller. Call handling companies answer the phone professionally all day and night for a living so every call gets answered right the first time.

24/7 Service

To gain an edge over their competition, companies need to consider extending their opening hours or offering an out of hours service to better support their clients or to assist them in acquiring more clients. This has always been an expensive milestone to pass, as in the past this meant setting up the service first, employing and training the staff, dealing with shifts, rotas and problems before they have even started promoting the service, and way before they start making any money from it. Nowadays, it is relatively simple to outsource those hours to a call handling company, and it’s far cheaper.

If our call handling service seems fitting for what your business needs then call us on 03300 102 450 or use our contact form on our website.