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Do you like receiving voicemails?

One of the things we hear every week from our call handling clients, new and old is how great they find it not to have to no longer have the need to deal with voicemails left for them.…

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Using Call Handling for my business

A big misconception that a lot of SMEs (Small to Medium Enterprise) have is that they don’t miss any calls because they have the staff to answer the phones. However, if they have the ability to drill down into call logs and other such details we often find that business owners are stunned at how many calls they actually miss… then routinely become extremely paranoid that one of those missed calls is THE call that is going to land a big customer and then they take steps to plus this potential gap.…

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What is incident handling?

People often ask us what is the difference between incident handling, call answering, virtual receptionist services, live voicemail, and lots of other terms. Today we’re talking about incident handling, which is very different to a basic call answering service.…

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What is call answering?

There are many different terms that are used for companies who provide a ‘white label’ telephone answering service and unfortunately, there are no hard and fast definitions. Today we’re focusing on…

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