Call Answering Service

Call Handling Solutions can be a worthwhile service for any call answering needs. If you are wanting a cost-effective yet high-quality service then we can help.

Our call centre is located in Stafford but we can assist with calls for all over the UK. It can be a daunting process when deciding who answers your out of hours calls, plus it can cost extra money putting a staff member on shift.

But with Call Handling we can take the weight from your shoulders and deal with your call answering. We will answer your calls in your business name and read any necessary scripts that correspond to your business. Our staff member will write down the relevant details, making sure all the urgent information is recorded.

It’s up to you what information we take from your caller, here are a few examples on where our call answering service has been used:

First-line software support - The call answering company opens a support ticket on behalf of the caller, which the IT company deals within their normal way.  

Website helpline – To facilitate customer returns, customer services and sales.

Booking lines – Where a booking is made through an online system following a phone call

Utility companies – To raise issues through their system out of hours

Visitor information helpline – For regular and one-off events giving information about facilities or co-ordinating lost individuals

 

Why is Call Answering necessary?

Working full time can be tiring and having to constantly be there to take calls on new enquiries or general support can be a daunting job.

Call Handling can act as one of the team members that will cost you a fraction of the price. You will only pay for when we have had to answer your calls and we will take the relevant information so you know exactly what has happened with that call.

Have you checked our Incident Handling or Call Handling service?

Check out our recent blog post all about "How to improve your businesses call answering?"

Here are six great reasons to take advantage of a totally FREE 'no strings attached 14-day trial of our call answering service.

1. Massive savings on staff costs

When you use our professional call answering service you are taking on a ‘pay as you go’ receptionist who never calls in sick and never has a holiday.

2. We make your company look great

Sole trader? When you use our cost-effective telephone answering service you will look like a much larger organisation to the outside world.

3. No Credit Card needed for our free trial

A Call Handling Solutions FREE trial a genuine 14-day free trial of our telephone handling service. No strings attached. There is no credit card needed and there is nothing you need to remember to cancel.

4. Quick and simple setup

Apply for a totally FREE 14-day trial of our telephone handling service today, and you’ll be up and running within 1 business day.

5. Executive LIVE voicemail

Your customers will be blown away when you can’t answer your mobile and they get a real person taking their message from our telephone handling service instead of your voicemail.

6. You can do it yourself if you prefer

If you would rather complete the call answering service application for your 14-day FREE trial 100% online right now, so we don’t need to call you, please use our free trial self-service application. This is the quickest way to get started.