Call Handling Solutions provide professional and cost-effective call handling services to companies from all over the UK from our contact centre in Stafford.
We take the stress from your hands with call answering your out of hours calls, the calls will be answered in your business name, and the custom call script is immediately presented to the call handler, our staff will then professionally takes the caller through the call, ensuring that all vital information is recorded.
You can determine what recorded information we take from the caller. There are lots of examples but they can include:
Many of us work within busy environments where call handling may seem overwhelming, why not let us help you manage your workload so you can spend more time on the tasks that might get left behind.
All call handling contracts are so different, so it is unlikely that you will be able to get a quote without engaging with a call handling company and discussing your requirements first. Be wary of any company willing to quote without this consultation as the price will likely be an educated guess.
Have you checked our Incident Handling or Call Answering service?
In a time of worry, Call Handling can be very important for your business, check out our recent blog post all about "How call handling can help during COVID."
Here are six great reasons to take advantage of a totally FREE 'no strings attached' 14-day trial of our call handling service.
When you use our professional call answering service you are taking on a ‘pay as you go’ receptionist who never calls in sick and never has a holiday.
Better still you only pay them when they are answering your calls. Even better, your new receptionist does not require holiday pay, nor do you have to worry about payroll, paying contributions towards their pension or have crippling employer’s costs to worry about. Using our telephone answering service will put you back in control of your costs.
Start saving! Try our highly rated call answering service with zero risk and commitment for 14 days, FREE. Click here to apply for your free trialSole trader? When you use our cost-effective telephone answering service you will look like a much larger organisation to the outside world.
When the main contact number on a website is either a mobile or diverts to a mobile, customers assume ‘sole trader’. However, employing staff to create a better first impression is expensive and if the phone doesn’t ring you lose out. When you take advantage of the Call Handling Solutions telephone answering service, it gives the impression that your business has a premises with staff and technology.
Will a Call Handling Solutions 24/7 telephone handling service improve your public profile? Try it FREE for 14-days and find out todayA Call Handling Solutions FREE trial a genuine 14-day free trial of our telephone handling service. No strings attached. There is no credit card needed and there is nothing you need to remember to cancel.
Even if after your trial you decide that you want to use our answering service on a monthly basis, there are no long-term commitments to worry about. We just ask for one month’s written notice. So you really do have nothing to lose and everything to gain.
Get in touch by completing a couple of details and we'll be back in touch with you within 1 business day to start your FREE trialApply for a totally FREE 14-day trial of our telephone handling service today, and you’ll be up and running within 1 business day.
We’ll process your application and provide you with a unique telephone number. You simply divert your landline / mobile(s) to this number and your answering service will be there to take your calls 24/7.
When a call comes in on this number we answer the call in your company’s name, record the caller’s details and the system automatically sends you a message with the details of their enquiry within seconds.
Get in touch by completing a couple of details and we'll be back in touch with you within 1 business day to start your FREE trialYour customers will be blown away when you can’t answer your mobile and they get a real person taking their message from our telephone handling service instead of your voicemail.
Let’s face it, most people hate voicemail. Over 70% of people who call a business won’t leave a message, which means you could be missing out on business if you are sending your potential customers to voicemail.
With a Call Handling Solutions telephone answering service, you can send callers to your answering service when you can’t take the call. So you answer when you can, and your Call Handling Solutions answering service picks it up when you can’t. It's as simple as that!
See how much YOUR customers prefer our call answering service to your voicemail. Apply for your FREE trial todayIf you would rather complete the call answering service application for your 14-day FREE trial 100% online right now, so we don’t need to call you, please use our free trial self-service application. This is the quickest way to get started.
The process takes around 10 minutes and you can add as much detail as you want to. Don’t worry, we won’t convert this to a paid plan until we’ve contacted you after your trial
Click here to access our self-service call answering FREE trial application“I found myself spending more and more time dealing with inbound telephone calls that constantly interrupted my concentration and as a result made me less productive. Also because of the ‘hands on’ nature of my business, I am not always able to answer the phone every time it rings, even though that can be bad for business.
Now I can get on with what I need to do without wondering whether that missed call was from a customer who is now ringing someone else! The calls are answered quickly and professionally, in my company name, and I get an email immediately with the details. I can then schedule all of my call backs at a time when I can give that customer my full attention.
Using Call Handling Solutions has changed the way I work: I now feel like there are more hours in the day as I am more productive, and I am converting more calls into business because when I speak to them they are expecting my call and I am in a position to give them my best attention.”
“Being a Multidisciplinary Health Clinic, with complex client needs I was not convinced that anyone, other than staff trained and working directly with me could answer our phone calls.
How very wrong I was! We decided to take a chance with Bruce and Call Handling Solutions as cover for our phone during our clinic shut down over Christmas – we are glad we did and have not looked back!
As all business owners will know, missing a call from a potential or existing client is not good – Call Handling Solutions take that worry away. Bruce set us an account up quickly, got it tested and has tweaked things in a very reactive way which gives our clients a great service when we are unable to answer their calls.
The emails with the call details on are easy to understand and make returning the calls quick and easy. We have now taken out a monthly contract with Call Handling Solutions and find it a very cost effective way to not only free up valuable employee time, but to continue to provide our clients the high quality of customer service they have come to expect from us.
I have no hesitation in recommending Bruce and Call Handling Solutions to not only provide a great value solution but a personalised service to ensure effective running of any business."
"I would like to express my huge thanks to Bruce and his team at Call Handling Solutions. It is great to see a company believe in their product by offering a 14-day free trial, so you can experience what is available before you make any future commitments. We setup the free trial and tweaked the message email style to are more suitable design. The trial went well, and we receive very positive feedback from our clients. From the feedback there was no question that we would be continuing with using your services and we believe you are an asset to our business going forward.”
“As an independent professional service we knew that if we wanted to continue to give our current clients our best service whilst growing the business that we needed to be ever-readily available for contact. With a small and busy staff however, we knew that it would not always be possible. We know the value of each and every call we receive, and couldn’t risk letting any leads go cold on our answering phone.
John and the team at Call Handling Solutions offered the best solution with their personalised call handling service – client calls are met with the agreed welcome and company name, and messages taken in out absence and passed through to the relevant staff member. The process is seamless, and we’ve had really positive feedback from clients that their call is always answered physically 24/7"
"The Call Handling Service has literally transformed my working life. I no longer feel guilty or anxious about not being able to answer the phone. Efficient service with transparent and fair pricing structure. Every company should use the Call Handling Service, even if they have a reception team to make sure every caller receives a prompt, courteous and helpful response, 24 hours a day, 7 days a week."
Another fantastic lead for a website captured today by Call Handling Solutions whilst I was out at a meeting. Excellent service.
“The call handling service has been exceptional. The team answering the calls are well educated in the nature of our business and how best to direct the calls when asked. The format that the received messages are sent to us is clear and contains all important details when returning the call. Best of all, nuisance calls are screened freeing us up to work uninterrupted. We can't rate this service highly enough.”
To apply for your FREE 14-day trial, please enter your details below and one of our friendly staff will be in touch.
