There are many different terms that are used for companies who provide a ‘white label’ telephone answering service and unfortunately, there are no hard and fast definitions. Today we’re focusing on the most basic call answering service, and why companies might use such a service.

Who uses a call answering service?

A basic call answering service is significantly less costly than an incident handling service or a call handling service, simply because it is far less bespoke, requires far less operational management and administration. As the price point is lower, so is the scope in which it is used, but is generally for the following reasons:

When a company has a phone number on their website or literature, it is vital that these calls are answered quickly and professionally. It’s too easy to miss that all-important call-in today’s busy world and it’s often the important ones that are missed.

An 01 telephone number twinned with a call answering service gives the impression that your company is larger than it really is.

Business owners often get bogged down with phone calls during the day, leaving only the evening free to catch up with their work. A call answering service takes that call professionally and sends details of the caller and their message by email to the client so they can call them back at a time to suit them.

24/7 or late evening opening is an expensive and often time-consuming exercise. By using a call answering service, your company can be open until 8pm, 10pm or 24/7 at no extra cost.

How does a call answering service work?

The call answering company will issue you with a local 01 telephone number and you then transfer your main telephone number to this 01 telephone number.

After you have transferred your calls, when your phone rings, it is answered by the call answering incident handling company in your company name, who then take details of the caller and any message before the system automatically sends those details to you by email so that you can respond accordingly in your own time.

If you would like more information then please get in touch.