One of the things we hear every week from our call handling clients, new and old is how great they find it not to have to no longer have the need to deal with voicemails left for them.

Why? Apart from the fact that they are so easy to miss, also because they’re awkward, often garbled, many times (believe it or not) missing a return contact number and these often leave the business owner calling back not knowing what to expect and being therefore unprepared for the call. Generally, people hate leaving voicemails so are likely to be not very good at it.

And of course, one thing we as small business owners hate is being unprepared, and so anyone reading this who is in that position will recognise this fictional scenario:

“Damn, I missed a call.”

“Oh there’s a voicemail, I’ll listen to it”

“It’s a bad line. Sounds like it’s someone called Peter but the company name was garbled”

“I’ll call it back. Ring ring… ring ring.” *caller answers*

“Is that Peter?”

“No, who are you after?”

“Peter”

“We don’t have a Peter here, you must have the wrong number”

“But he rang me and asked him to call him back”

“Sorry pal, we don’t have a Peter here, you have the wrong number” *hangs up*

“I daren’t call back again”

Meanwhile John Peeler (who was enquiring about your services), never did get his call back and eventually placed his business elsewhere.

So if you don’t like receiving voicemails, there is an alternative available and your customers will love you for it. We know because they often tell us while we are handling your calls.

Use a call handling service.

When you use a call handling company after they answer your call professionally and in a friendly manner, you immediately get an email with the caller’s name, phone number and what they are calling about.

This puts you in the driver’s seat as you know why they are calling. Not only that they are expecting a call from you because a human being has told them that you will call them back.

Take a look at our recent blog post all about How call handling can help during COVID.

For more information, please check out our call answering page.

Thank you for reading.