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Call Handling Solutions (CHS) is a trading name of GRG Public Resources Limited (GRG PR). This privacy notice explains how we use any personal information we collect. Please read this privacy policy carefully.


What information we collect

We will collect all or some of the following information about you:

How we will use it

For our customers, we collect this information to allow us to correctly invoice you and to ensure, for in-bound customers, we send your messages to the correct location.

If you are not a customer, we may use this data to send you information on the services our company provides.

Who we will share it with

We may share your information with our credit / debit card payment processors and/or our direct debit processors. We may also use this information to complete credit reference checks on our customers.

Legal basis for holding the information

For our customers, we have a legal and contractual basis for holding the information to allow invoicing for the service and to pass your messages to you.

If you are not a customer, we have a legitimate business interest in holding your data to allow us to advise you of the services we offer.

If we have received a business card from you, we will confirm your consent to retain your data, and confirm the purposes we will retain your data, in May 2018 and on an annual basis there after.

Access to your information and corrections

You have the right to request a copy of the information we hold about you.  If you would like a copy of some or all of your personal information, please email or write to us using the details provided in the “How to contact us” section of this notice.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Data on Back Ups

Should any personal data being required to be changed on our database systems, we will only amend the live version of the data base.  Back-ups will not be altered unless they are used to replace the currently live database.

Back-ups of the databases are only held for five weeks and then are wiped.


Cookies are text files placed on your computer from visited web sites.  This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any up-dates on this web page.  

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you:

Policy updated 3rd November 2017

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