Call Handling Solutions and our parent company GRG Public Resources Ltd support your company by providing an outsourced telephone answering service which professionally deals with your telephone answering or incident handling requirements. We also offer a professional business to business (B2B) telemarketing and appointment booking service for those clients who are seeking business growth.
We have been providing call handling and 24/7 incident handling services for our clients from our home in Stafford for the last 25 years.
Our mission is to give your clients and future clients the absolute very best impression of your business. This might be when our telephone answering team answers a call on your behalf, before dealing with that call or incident effectively or when our outbound sales team reaches out to a potential new customer for you.
With our state-of-the-art contact centre and dedicated teams of receptionists, incident handlers, and telemarketers we have everything in place to provide services which add tremendous value to your business but at the same time reducing the cost of providing these services in-house.
So if you feel that the cost of employment is going through the roof and don’t want the hassle and burdens that go along with it…
We have the Solution.
All of our staff are trained in house to a high standard to answer your calls very professionally, but are also trained in customer service, accuracy and empathy. This training ensures that your telephone calls are answered politely, professionally and with a great attitude by the very best people. Our call answering and call handling staff are highly trained and dedicated to deliver a high level of standards and service on our clients’ behalf, even if those calls are of a sensitive, time critical or difficult nature.
Many of our core staff have been with us for over 15 years and that dedication and loyalty is rewarded by Call Handling Solutions being a great and engaging place for staff to work, enjoying the tremendous camaraderie that being part of an outstanding team brings.
Whether working as a dedicated 24/7 receptionist, or in a professional incident handling capacity, our staff have handled over 10 million calls to date. This wealth of experience across many different sectors makes Call Handling Solutions’ team the perfect choice for any SME looking to choose a trusted partner to work as a part of their business.
Get in touch with us today to learn how our amazing call handlers can add significant value and a professional edge to help take your business to the next level, while you get on with running your business.
Sometimes it’s hard to know what service suits you best until you know exactly what is available and how everything works. No problem. Just enter your details below and we’ll be in touch to discuss your options.