Call Handling Solutions are a 24/7, specialist emergency incident handling service providing seamless 24hr incident handling and subcontractor out of hours call-out services for clients from all over the UK.
We are currently based in Staffordshire but we offer our service to the whole of the UK, we can take the worry from your hands by taking your emergency incident handling calls.
Our responsive team of experts can assist in any incident handling queries to ensure all emergency calls are being taken for your customers. We will provide our impressive customer service and deal with the query in the most relevant way. Our incident handling expert will take the related details so you can be made aware of the conversation; making you efficient for if the customer contacts you again within the future.
You can use our service as much or as little as you need, but having our back up incident handling service will make you feel less worried if you can’t answer all the queries that come through.
It is essential that businesses provide the best customer service, dealing with queries in the most effective time, so why not try our incident handling service?
In the meantime, have you looked into our call handling or call answering service?
If you need any extra information, check out our blog post all about "What is incident handling?"
Here are five great reasons to start a conversation with us about your incident handling queries, either on a 24hr basis or out of hours.
Don’t need to read more? Get in touch right now by phone, web chat or by completing our contact form
Every 24/7 or out of hours incident handling service contract is tailored to each individual client’s needs
Incidents come in all shapes and sizes from many different sectors. Each one has different requirements, so our service is 100% tailored to you.
Call Handling Solutions understands that requirements are often driven by your contracts and your client’s service level agreements so any package must be built around them. We will work with you to produce a workflow that enables us to deal with your emergencies, your calls and your deployments effectively
To see how a flexible 24/7 incident handling service could help with your individual challenges and needs, contact us todayYour emergency incidents and subcontractor call-outs will be handled professionally from our UK based 24-hour operations centre in Stafford.
All business sectors have different requirements therefore services are unique to each client but often include actions such as:
We can even log the incident on your web-based software.
Our core business is dealing with emergency incidents, subcontractors and call-outs. Get in touch to see how we can help youYour company can offer a true 24/7 incident handling and call-out service at a fraction of the cost of providing it yourself.
There are huge savings to be made by outsourcing your emergency call-out operation in areas such as sickness, pension and holiday pay. Not to mention the cost of down-time in quieter periods. Our incident handling team will never leave you in the lurch, and you’ll never need to worry about holidays and sickness again.
Get in touch today to find out how much value Call Handling Solutions can bring to your business at a fraction of the cost of doing it yourselfEffective emergency incident handling needs a safe pair of hands, and our 25-year experience of call outs and subcontractors comes as standard.
Our specialist incident handling team are highly skilled in dealing professionally with inbound emergency incidents and then managing the subsequent call outs to subcontractors. Out team are knowledgeable, empathetic and have vast experience is dealing with difficult and time sensitive incidents.
Contact us to find out how this vast experience could add great value to your business without breaking the bankWhen we set up your emergency incident handling service plan, the monthly management information is also tailored to your needs.
Most of our clients’ customers require different levels and types of reporting and management information to be presented on a monthly basis. Call Handling Solutions will work with you to ensure that that automatic monthly reporting fits perfectly with your customers’ needs.
Contact us, tell us what your challenges are, and we’ll work together to find the solution“Being a Multidisciplinary Health Clinic, with complex client needs I was not convinced that anyone, other than staff trained and working directly with me could answer our phone calls. How very wrong I was! We decided to take a chance with Bruce and Call Handling Solutions as cover for our phone during our clinic shut down over Christmas – we are glad we did and have not looked back!
As all business owners will know, missing a call from a potential or existing client is not good – Call Handling Solutions take that worry away. Bruce set us an account up quickly, got it tested and has tweaked things in a very reactive way which gives our clients a great service when we are unable to answer their calls.
The emails with the call details on are easy to understand and make returning the calls quick and easy. We have now taken out a monthly contract with Call Handling Solutions and find it a very cost effective way to not only free up valuable employee time, but to continue to provide our clients the high quality of customer service they have come to expect from us. I have no hesitation in recommending Bruce and Call Handling Solutions to not only provide a great value solution but a personalised service to ensure effective running of any business."
The Call Handling Service has literally transformed my working life. I no longer feel guilty or anxious about not being able to answer the phone.
Efficient service with transparent and fair pricing structure. Every company should use the Call Handling Service, even if they have a reception team to make sure every caller receives a prompt, courteous and helpful response, 24 hours a day, 7 days a week."
"I have been absolutely thrilled with the service so far and have asked for feedback from my contacts who have confirmed the call handlers have been professional and helpful. Thank you!"
Thanks for a fantastic call answering service
"The call handling has been great - everyone has said how professional it has been and it has certainly been great for me!"
"Great job with the call answering. Even solved a problem for a client last week!"
To find out how we can add tremendous value to your business, please enter your details below and one of our specialists will be in touch ASAP
